Terms and Conditions
Terms and Conditions
1) General Information
- The following contractual terms (GTC) apply to all contracts concluded via the online shop of SnufflePal (hereinafter: "Seller") at the domain www.snufflepal.shop with customers (hereinafter: "Customer").
- Our online shop is exclusively aimed at consumers. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are neither commercial nor self-employed. An entrepreneur is a natural or legal person or a legally capable partnership that acts in the exercise of their commercial or self-employed professional activity when concluding a legal transaction.
- The Customer agrees not to reproduce, duplicate, copy, sell, resell, or exploit any part of the service, the use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission from us.
- We are not responsible if the information provided on this website is not accurate, complete, or current. The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material on this website is at the Customer’s own risk.
2) Contract Partner & Contract Conclusion
The purchase contract is concluded with SnufflePal.
The presentation of products in the Seller’s online shop does not constitute a legally binding offer but merely an invitation for the Customer to place an order. The Customer may place items in the shopping cart without obligation and can correct their entries at any time before submitting the order using the correction tools provided in the ordering process. By clicking the order button, the Customer submits a binding offer to purchase the items in the shopping cart.
The Seller will immediately confirm receipt of the order via an automated email. This confirmation does not constitute acceptance of the offer. The contract is only concluded when the Seller expressly accepts the Customer’s offer or dispatches the ordered items. Only upon this acceptance does the purchase contract become legally binding.
The Seller reserves the right to reject any order placed by the Customer. The Seller may, at its discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed under the same Customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify the Customer using the email address and/or billing address/phone number provided at the time of ordering.
3) Changes
We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without prior notice. Any new features or products added to the current shop are also subject to the GTC. The Customer can review the most current version of the GTC at any time on this page. We reserve the right to update, change, or replace any part of these GTC by posting updates and/or changes to our website. It is the Customer’s responsibility to check this page periodically for changes. Continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
4) Contract Language & Storage of Contract Text
The language available for contract conclusion is English. We store the contract text and send the Customer the order details and our GTC by email. The contract text can be viewed in the Customer login area.
5) Prices & Shipping Costs
The prices displayed in our online shop on the day of the order apply. The prices are shown in either US Dollars (USD), Australian Dollars (AUD), British Pounds (GBPs), Canadian Dollars (CAD), Swiss Francs (CHF) or Euros (EUR) and include the statutory VAT.
Shipping is free.
Orders are delivered exclusively via shipping to the delivery address provided by the Customer. Customers are advised to carefully check their address details before completing the order. If an order is returned due to incorrect address information provided by the Customer, the Seller reserves the right to charge a reshipping fee.
6)Transport Damages
If goods are delivered with obvious transport damage, Customers should report such defects to the delivery company immediately and contact us as soon as possible. Failure to make a complaint or contact us does not affect the Customer's statutory claims and their enforcement, especially warranty rights. However, it helps us to assert our own claims against the carrier or transport insurance.
7) Payment Methods
The following payment methods are available for orders in our online shop:
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Credit Card (Visa, Mastercard, American Express)
If payment is made by credit card, the Customer authorizes the full invoice amount to be charged to the respective credit card company. At the end of the checkout process, the Customer will be prompted to enter their credit card number, expiration date, and security code into the appropriate form. Depending on the payment amount or delivery method, the Customer may be asked to complete an additional authentication step using a personal identifier such as a password, PIN, TAN, or biometric data (e.g., fingerprint or facial scan) via a specialized app. The type of authentication required depends on the payment service provider (e.g., the Customer's credit card institution). The charge is processed upon order confirmation. -
Paypal
If payment is made via PayPal, the Customer must have a PayPal account and authenticate themselves with their PayPal credentials. The Customer then completes the PayPal payment process and confirms the transaction. PayPal payments can also be made without a PayPal account, subject to PayPal's guest checkout terms. If the Customer chooses to pay via PayPal with a credit card, they may be required to complete an additional authentication step as mentioned above. -
Apple Pay
If a delivery is made against payment via Apple Pay, the customer pays directly via their own Apple account. After submitting the order, the customer is forwarded to Apple, where payment of the order amount can be authorized. As soon as the seller has been informed of the authorization, the order is shipped - depending on the delivery time specified for the item. Depending on the payment method stored with Apple Pay, the actual invoice amount after deduction of any discounts, gift vouchers, etc. will be debited immediately after authorization or after shipping. -
Google Pay
If a delivery is made against payment via Google Pay, the customer pays directly via their own Google account. After submitting the order, the customer is forwarded to Google, where the payment of the order amount can be authorized. As soon as the seller has been informed of the authorization, the order will be shipped - depending on the delivery time specified for the item. Depending on the payment method stored with Google Pay, the actual invoice amount after deduction of any discounts, gift vouchers, etc. will be debited immediately after authorization or after shipping.
8) Retention of Title
The goods remain our property until full payment has been made.
9) Right of Withdrawal
If the Customer is a consumer (i.e., a natural person who places the order for purposes that are neither commercial nor self-employed), they are entitled to a statutory right of withdrawal. More details on the right of withdrawal can be found here.
The statutory right of withdrawal applies for 14 working days from the delivery date.
We are not liable for the loss, destruction, loss of value or damage of incorrectly sent returns that are not our products, regardless of the legal grounds.
10) Warranty & Guarantees
The statutory liability for defects applies.
The following applies to used goods: If the defect occurs after 1 month from delivery of the goods, claims for defects are excluded. Defects that occur within one month of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.
Additional guarantees and their exact conditions, if any, can be found with the respective products or in a specific guarantee declaration.
If possible, the goods should be returned in their original packaging with all accessories and packaging components. The seller requests that protective outer packaging be used to avoid damage in transit. Customers are requested to return the products to the seller as a prepaid parcel and to keep the proof of posting. The costs for returning the goods are to be borne by the customer, unless it is a warranty case.
The seller is not liable for damage caused by improper handling or use of the products.
If you have any questions, complaints or objections, you can contact us by e-mail. The contact details can be found in the “Contact” section of our website.
11) Refunds
Any refunds will be automatically processed by the Seller to the payment method used by the Customer. If the payment was made via invoice, the refund will be issued to the bank account from which the original payment was made. If the Customer used an external payment provider, the refund will be processed to the associated account. If the Customer used a gift voucher for the purchase, the corresponding amount will be credited back to their gift voucher account.
12) Undeliverable Shipment
If an order cannot be delivered to the Customer after multiple attempts for reasons beyond our control, it will be returned to us. In this case, we assume that the Customer wishes to withdraw from the contract, which will then automatically be converted into a return obligation. As a result, we will promptly refund all payments received from the Customer, excluding shipping costs, no later than 14 days after the withdrawal. Additional costs incurred due to the Customer selecting a shipping method other than our standard shipping option will not be refunded.
13) Vouchers & Promotions
Promotional vouchers and discount codes cannot be purchased but are issued by us as part of marketing campaigns or special promotions with a specific validity period.
Validity and Usage
- Promotional vouchers and discount codes can only be redeemed once per order within the specified period. The Customer may be subject to a minimum order value, as specified in the promotion.
- Only one promotional voucher or discount code can be used per order.
- The combination of multiple vouchers or discount codes is not possible.
- Combining promotional vouchers or discount codes with already discounted offers (e.g., bundles) is excluded.
- Discount codes issued to a specific Customer are non-transferable and cannot be resold.
- Promotional vouchers and discount codes cannot be used for the purchase of gift cards.
Redemption
- The order value must be at least equal to the amount of the promotional voucher or discount code. A difference to a higher order value can be compensated with the available payment methods.
- The value of a voucher is neither paid out in cash nor does it accrue interest.
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A subsequent crediting of the voucher is excluded.
Returns and Cancellations
- The voucher value will not be refunded if the goods are fully or partially returned.
- If the total value of the order falls below the minimum order value due to a return or cancellation, the Seller reserves the right to charge the original price for the ordered goods.
Non-fulfillment of an Order
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If an order or specific items related to the voucher cannot be fulfilled, there is no entitlement to a refund or reissuance of the voucher.
Validity Period
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Vouchers and discount codes have a limited validity period. This expires no later than the date specified on the voucher or in the promotion. An extension is excluded.
14) Liability Limitations
We do not guarantee that the use of our product will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the service will be accurate or reliable.
The Customer agrees that we may remove products from time to time for indefinite periods or discontinue the service at any time without prior notice.
The Customer expressly agrees that their use of the service or inability to use it is at their own risk. The service and all products and services provided to them through the service are (unless expressly stated otherwise) provided "as is" and "as available" for their use, without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
SnufflePal, including its owners, employees, partners, agents, contractors, interns, suppliers, service providers, or licensors, shall not be liable for any damages of any kind. This includes injuries, losses, claims, and direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profits, lost revenue, lost savings, data loss, replacement costs, or similar damages.
Our liability is excluded for damages arising to the Customer from the use of the service or the products acquired through the service. This also includes claims related to the use of the service or products, including but not limited to errors, omissions, or other content provided, transmitted, or posted via the service.
As some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in such cases is limited to the maximum extent permitted by law.
15) Third-Party Links
Certain content, products, and services available through our service may include materials from third parties.
Third-party links on this website may direct the Customer to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and do not guarantee or assume any liability for third-party materials or websites or any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. The Customer is responsible for carefully reviewing the third party’s policies and practices and ensuring they understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
16) User Comments & Feedback
If the Customer submits specific content upon our request (e.g., contest entries) or, without a request from us, sends creative ideas, suggestions, proposals, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), they agree that we may edit, copy, publish, distribute, translate, and otherwise use in any medium any comments they forward to us at any time and without restriction. We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, libelous, obscene, or otherwise objectionable or violates any party’s intellectual property or these GTC.
The Customer agrees that their comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. The Customer further agrees that their comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. The Customer may not use a false email address, pretend to be someone other than themselves, or otherwise mislead us or third parties as to the origin of any comments. The Customer is solely responsible for any comments they make and their accuracy. We take no responsibility and assume no liability for any comments posted by Customers or third parties.
17) Customer Account
Customers can create a customer account in the online shop free of charge.
When creating a customer account, the customer is obliged to provide their personal data correctly and truthfully, in compliance with our privacy policy. The customer must ensure that the provided data is up-to-date and complete, especially for orders. Any additional costs arising from incorrect or incomplete data will be charged to the customer.
Upon completion of the registration process by clicking the "Create" button, the customer will receive a confirmation email. The registration is only complete once the customer confirms their identity by clicking the link contained in the email.
Each customer may register and operate only one customer account. If we
determine that a customer has registered multiple accounts, we reserve the right to exclude the customer from using the online shop. Customers whose accounts have been suspended or terminated in the past are not permitted to create a new account. Minors are excluded from registration.
The contract for the customer account may be terminated by either the customer or us at any time with immediate effect and without giving reasons. We also reserve the right to delete customer accounts containing incomplete or false information.
18) Data Storage and Privacy
The data protection regulations specified in the privacy policy at https://snufflepal.shop/pages/privacy apply exclusively.
19) Indemnification
The customer agrees to indemnify, defend, and hold harmless SnufflePal, its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims or demands, including reasonable attorney fees, made by any third party due to or arising from the customer’s breach of these GTC or the documents they incorporate by reference, or their violation of any law or the rights of a third party.
20) Entire Agreement
The failure of us to exercise or enforce any right or provision of these GTC shall not constitute a waiver of such right or provision.
These GTC and any policies or operating rules posted by us on this site or in respect to the service constitute the entire agreement and understanding between the customer and us and govern the use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between the customer and us (including, but not limited to, any prior versions of the GTC).
Any ambiguities in the interpretation of these GTC shall not be construed against the drafting party.
21) Governing Law
These GTC and any separate agreements whereby we provide the customer with products and services shall be governed by and construed in accordance with the laws of Switzerland.
22) Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which can be found here: https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
23) Severability
Should any provision of these GTC be determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these GTC. Such a determination shall not affect the validity and enforceability of any other remaining provisions.
24) Contact Information
Questions regarding the General Terms and Conditions should be sent to us via our contact form.